Credit Unions Get Competitive Compensation Insights from Survey

For the 9th consecutive year, NAFCU and Burns-Fazzi,Woman holding "Pay" sign Brock (BFB) will conduct a comprehensive survey of credit union executive compensation and benefits. The NAFCU-BFB Survey of Executive Compensation and Benefits is the industry’s most comprehensive study of executive compensation.

How can your credit union participate?

  • NAFCU members have been sent an email invitation to complete the online survey.
  • Nonmember credit unions can register to receive the survey by signing up at http://www.nafcu.org/execsurvey.

 Here are the top things you should know about this study:

  • All credit unions are invited to participate.
  • Any participating credit union’s individual responses are completely anonymous.
  • Participating credit unions will receive a complimentary copy of the detailed report about the survey.
  • The deadline for credit unions to complete the survey has been extended to Friday, April 10, 2015. (If you are a NAFCU member and have not received your invitation, please contact Clark Research Associates by email at nafcusurvey@clarkra.com).

Credit union decision-makers use the findings from this annual survey to get a better view into competitive salaries, bonus plan factors, deferred compensation, and health and welfare benefits; all specific and relevant to our industry.

A study like this empowers credit unions to participate and then benefit from the findings.  By using the survey insights, credit unions can more effectively evaluate how their executive compensation program compares with peer institutions,” said NAFCU Services President Randy Salser.”

A credit union’s ability to recruit, reward, and retain leaders depends upon access to trustworthy and relevant data,” said David Frankil, president at Burns-Fazzi, Brock. “This survey helps credit union boards and executives understand current trends in the marketplace and develop a custom compensation philosophy, and we’re thrilled to once again have the opportunity to support it.”

The results of the study will be presented by Burns-Fazzi, Brock at NAFCU’s Annual Conference and Solutions Expo in Montreal, Canada from June 23 – June 26, 2015.

What Credit Unions Need to Know About the Rise of Chip and PIN and Risk

According to the Federal Reserve, Chip and PIN technology involving a secure microchip used with a numeric code makes transactions about 700 times more secure than older payment methods.

Is Chip and PIN technology a priority at your credit union in 2015?

Join Ann Davidson, VP of Risk Consulting, Allied Solutions and Joe Majka, Vice President & Chief Security OffEmerging Payment Technologies & Impact on Data Breachesicer, Verifone Inc. on March 4th to learn about Chip and PIN technology and other emerging payment solutions (e.g., Apple Pay, tokenization, etc.) that can help your credit union reduce the risk of data breaches.

Ann advocates that credit unions seize the golden opportunity to reduce risk through the adoption of Chip and PIN technology and shares 5 things you need to know about the impact of the rise of Chip and PIN:

CHIP and PIN’s Golden Opportunity

Chip-and-PIN cards, also called EMV (Europay, Mastercard, Visa), or smart cards, utilize a computer chip embedded in the card to authenticate transactions. When this card is inserted into a chip-enabled reader to make a purchase, the chip on the card communicates with the reader by sending a one-time, dynamic code unique to that transaction.

Implementing Chip and PIN card technology prior to October 1st, when new fraud liability rules take effect will help your credit union:

  • Stop counterfeiting: Makes it impossible for criminals to create counterfeit cards with stolen data because Chip and PIN cards generate a one-time dynamic code that changes with each transaction.
  • Reduce data breach and fraud exposure: Decreases your credit union’s breach and fraud exposure when the physical card is used since Chip and PIN technology security far exceeds magnetic stripe technology.
  • Save time and resources: Cuts the time and resources used by your credit union to process fraud claimsChip and PIN Technology and card reissues associated with card data compromises.
  • Get a reputation boost: Builds your credit union’s reputation for member satisfaction, given that consumers are becoming more aware of available payment security options.
  • Facilitate easier international travel payments for members: Makes international travel payments easier in some cases. Much of the world, including Europe, Asia, and Canada, has already converted to chip technology and some international merchants and ATMs no longer accept magnetic stripe cards.

5 Things You Need to Know About Chip and PIN:

  1. If your credit union has not issued your members a Chip and PIN card, but a merchant has the new Chip and PIN technology, your credit union is held liable when fraud occurs.
  2. If you do not have chip-enabled cards by October 1st, you may be targeted by criminals and may have increased risk exposure to magnetic stripe fraud.
  3. Consider upgrading or replacing your ATM terminals to accept Chip and PIN technology before the card associations’ fraud liability shifts occur in 2016 and 2017.
  4. Credit unions should continue to deploy multiple layers of protection and enhance existing fraud detection systems to combat payment fraud in both the “card-present” and “card-not-present” environments.
  5. Chip-and-PIN does not address card-not-present fraud (i.e., online, mail, telephone, or lost/stolen card fraud).*

Increase your credit unions financial stability, reputation, and member/customer base by seizing the golden opportunity to get rid of risk through Chip and PIN technology Chip in 2015.

Get the knowledge your credit union needs by registering today for Allied Solutions’ Emerging Payment Technologies & Impact on Data Breaches webinar on Wednesday, March 4, 2015.

Presented by Allied Solutions, LLC and NAFCU Services, this webinar is offered at no cost to the credit union community. *Working with Allied Solutions to establish risk management procedures and get cyber liability protection can help mitigate this risk.

 

Grow Revenue, Control Costs, and Increase Membership

Grow Revenue, Control Costs, and Increase Membership

How smarter collections activities can help your credit union.

Blog post by Marney MacFadyen, Vice President of Sales, Credit Control, LLC. Marney is a life-long fan and supporter of credit unions. Credit Control is the NAFCU Services Preferred Partner for Consumer and Commercial Loan Recovery Services. http://www.nafcu.org/CreditControl/

One of the most enjoyable aspects of my role as a NAFCU Preferred Partner is that I get to talk to so many credit unions around the country.  Most often, I talk with loan recovery specialists.  They tell me about the Consumer Financial Protection Bureau (CFPB) and how it impacts their ability to do their jobs, or about best practices and benchmarks they have found useful, or how they help their credit union colleagues understand what they do and why it’s so important.  These stories drive everything I do.

For many people, “collections” is a dirty word.  Most have some negative perceptions of the people who work to recover past due loans.  And occasionally, we see an article or news piece spotlighting the misconduct of a rogue collector.  Understandably, many credit unions are concerned when they see news like this, and out of an abundance of caution may be reluctant to collect from their members for fear of negative backlash or legal liability.  As a consumer and commercial loan recovery veteran, I can say with complete confidence that there is a right, just, and helpful way for all credit unions to assist with and recover problem loans.

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We’re Embedding Our Best Technology in Apple Pay… and Into All Digital Transactions

Originally posted on Cashless Pioneers blog

Guest post written by James Anderson, Group Head and SVP, Mobile and Emerging Payments, MasterCard

James Anderson_MC

MasterCard is the NAFCU Services Preferred Partner for Credit, Debit, and Prepaid Branded Products.

In bringing Apple Pay to consumers, Apple wanted to deliver the highest quality transactions possible. So who did they turn to? Those who’ve built the scalable payment infrastructure that is the envy of others – MasterCard.

We believe that payments should always be a simple proposition to the consumer – but once you get under the hood, there’s a very sophisticated network in place that enables any of us to walk into a store and make a purchase – trusting that our cards will work as we expect them to. We realize that consumers don’t care about that – but what they do want to know is that their information and their money are secure.  Through the work that MasterCard did with Apple and with the active engagement of the first four issuers – we’ve delivered the most secure combination of technologies that we’ve ever deployed:

Phones_MC

Top Things to Know About Apple Pay and the Security of Our Digital Payments Platform:

1. Apple Pay Transactions Will Work Just Like Any Other MasterCard Transaction

Transactions that originate from Apple Pay will work the same as any other MasterCard transaction. The consumer will see the card they wish to use in their iPhone from the issuer that they are used to doing business with, the merchant sees a MasterCard transaction – either the familiar contactless form in store or Digital Secure Remote Payment for in-app. Apple is never in the transaction path.

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Payment Technologies: Gaps and Opportunities Awaiting the Next Big Thing

As an Android user, I love the TV commercial poking fun at iPhone fanatics waiting hours in line to buy the new iPhone, hopelessly waiting for the next big thing. With Apple’s recent move to acquire a security technology company, the blogosphere is full of predictions of what this could mean—will the next iPhone have Near Field Communication contactless payment technology? While Android phones have already embraced NFC technology, deploying NFC on iDevices could speed up the adoption of mobile payments. Or not.

Financial executives and merchants face different challenges with emerging payment technologies, including mobile payments, mobile wallets, mobile banking, NFC, EMV, prepaids, and more. Add in the consumers’ perspective—we want faster and convenient transactions, good economics, plus a little bit of the coolness factor—and you’ve got a grand mix of disconnects and opportunities.

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