Archive for Sundeep

What Brands Can Do to Circumvent Social Hacking

what-brands-can-do-to-circumvent-social-hacking

Originally published on ClickZ.com

Guest post by Sundeep Kapur, Author, Digital Evangelist and Director of Strategic Marketing for NCR Corporation.

A simple heist. I went for an afternoon stroll in my grandparents’ neighborhood (Mumbai, India) when I literally bumped into a young man on a bicycle. The “bump” slowed him down, I heard the words “thief,” and saw a group of people chasing him – the young man was caught. The strategy used by these thieves was innocent: young men play ball, the ball enters your community, three young men enter your community to look for the ball, two men steal stuff, a small truck meets them on a distant road, and they are off!

It happens online too. You get a “connection” request on social media. (I used the word connection to imply no one particular social media channel – it could be Facebook, Twitter, Google+, or even LinkedIn.) It’s from a brand you know. You join the forum and start paying attention to the discussions. You soon start noticing a couple of individuals who are actively involved on this brand’s page and are receiving “affirmations” (likes/endorsements/retweets) from the brand. You now get a friend request to connect personally, you do, and you end up downloading something malicious.

Your personal information is harvested and the trouble begins.

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The Case for Social Media: Why You Can’t Afford to Ignore It Anymore

the-case-for-social-media-why-you-cant-afford-to-ignore-it-anymore

Guest post written by Sundeep Kapur, Director Strategic Marketing – Ecommerce, NCR Corporation

“I don’t have time to blog!” (SVP of Marketing at a mid-sized credit union)

When I heard this from my friend “MC” I quickly thought about three recent events, and what his perspective implied about how his credit union engages with their members. The world of social media allows us to invite our members into our lobby or us to join our members in their homes. Staying in touch with them through social media allows us to keep them informed, and also market to meet their needs. We can make social media even more powerful by integrating it into our traditional communications and marketing strategies.

Despite three disparate topics, each of these three stories has a common thread—there is a credit union story inside each of them that is dying to be told to members, and not in a way that requires a TV commercial, print ad, or direct mail.

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