Originally posted on cuinsight.com.
Guest post written by Julie ann Wessinger, National Director of Client Performance Strategies, Allied Solutions.
Allied Solutions is the NAFCU Services Preferred Partner for Insurance—Bond, Creditor Placed (CPI), Guaranteed Auto Protection (GAP), and Mechanical Breakdown (MBP); iSolutions; and rateGenius.
1. Lack of consistent, behavior-based COACHING to hold employees accountable (in a positive way).
This is mostly due to the philosophy of promoting from within and the number of acquisitions that have been taking place over the past few years. There are a myriad of philosophies and approaches—and sometimes lack thereof—across an organization. Implementing a formal coaching process is a great way to bring the entire management team together to build synergy and relationships while building the bench strength of the organization. To learn more check out the whitepaper, Why Coach?
2. Challenge moving employees from a TRANSACTIONAL to PROACTIVE approach to meeting needs (or from order takers to order makers).