Credit Unions Get Competitive Compensation Insights from Survey

For the 9th consecutive year, NAFCU and Burns-Fazzi,Woman holding "Pay" sign Brock (BFB) will conduct a comprehensive survey of credit union executive compensation and benefits. The NAFCU-BFB Survey of Executive Compensation and Benefits is the industry’s most comprehensive study of executive compensation.

How can your credit union participate?

  • NAFCU members have been sent an email invitation to complete the online survey.
  • Nonmember credit unions can register to receive the survey by signing up at http://www.nafcu.org/execsurvey by March 27, 2015.

 Here are the top things you should know about this study:

  • All credit unions are invited to participate.
  • Any participating credit union’s individual responses are completely anonymous.
  • Participating credit unions will receive a complimentary copy of the detailed report about the survey.
  • The deadline for credit unions to complete the survey is Friday, April 3, 2015.

Credit union decision-makers use the findings from this annual survey to get a better view into competitive salaries, bonus plan factors, deferred compensation, and health and welfare benefits; all specific and relevant to our industry.

A study like this empowers credit unions to participate and then benefit from the findings.  By using the survey insights, credit unions can more effectively evaluate how their executive compensation program compares with peer institutions,” said NAFCU Services President Randy Salser.”

A credit union’s ability to recruit, reward, and retain leaders depends upon access to trustworthy and relevant data,” said David Frankil, president at Burns-Fazzi, Brock. “This survey helps credit union boards and executives understand current trends in the marketplace and develop a custom compensation philosophy, and we’re thrilled to once again have the opportunity to support it.”

The results of the study will be presented by Burns-Fazzi, Brock at NAFCU’s Annual Conference and Solutions Expo in Montreal, Canada from June 23 – June 26, 2015.

What Credit Unions Need to Know About the Rise of Chip and PIN and Risk

According to the Federal Reserve, Chip and PIN technology involving a secure microchip used with a numeric code makes transactions about 700 times more secure than older payment methods.

Is Chip and PIN technology a priority at your credit union in 2015?

Join Ann Davidson, VP of Risk Consulting, Allied Solutions and Joe Majka, Vice President & Chief Security OffEmerging Payment Technologies & Impact on Data Breachesicer, Verifone Inc. on March 4th to learn about Chip and PIN technology and other emerging payment solutions (e.g., Apple Pay, tokenization, etc.) that can help your credit union reduce the risk of data breaches.

Ann advocates that credit unions seize the golden opportunity to reduce risk through the adoption of Chip and PIN technology and shares 5 things you need to know about the impact of the rise of Chip and PIN:

CHIP and PIN’s Golden Opportunity

Chip-and-PIN cards, also called EMV (Europay, Mastercard, Visa), or smart cards, utilize a computer chip embedded in the card to authenticate transactions. When this card is inserted into a chip-enabled reader to make a purchase, the chip on the card communicates with the reader by sending a one-time, dynamic code unique to that transaction.

Implementing Chip and PIN card technology prior to October 1st, when new fraud liability rules take effect will help your credit union:

  • Stop counterfeiting: Makes it impossible for criminals to create counterfeit cards with stolen data because Chip and PIN cards generate a one-time dynamic code that changes with each transaction.
  • Reduce data breach and fraud exposure: Decreases your credit union’s breach and fraud exposure when the physical card is used since Chip and PIN technology security far exceeds magnetic stripe technology.
  • Save time and resources: Cuts the time and resources used by your credit union to process fraud claimsChip and PIN Technology and card reissues associated with card data compromises.
  • Get a reputation boost: Builds your credit union’s reputation for member satisfaction, given that consumers are becoming more aware of available payment security options.
  • Facilitate easier international travel payments for members: Makes international travel payments easier in some cases. Much of the world, including Europe, Asia, and Canada, has already converted to chip technology and some international merchants and ATMs no longer accept magnetic stripe cards.

5 Things You Need to Know About Chip and PIN:

  1. If your credit union has not issued your members a Chip and PIN card, but a merchant has the new Chip and PIN technology, your credit union is held liable when fraud occurs.
  2. If you do not have chip-enabled cards by October 1st, you may be targeted by criminals and may have increased risk exposure to magnetic stripe fraud.
  3. Consider upgrading or replacing your ATM terminals to accept Chip and PIN technology before the card associations’ fraud liability shifts occur in 2016 and 2017.
  4. Credit unions should continue to deploy multiple layers of protection and enhance existing fraud detection systems to combat payment fraud in both the “card-present” and “card-not-present” environments.
  5. Chip-and-PIN does not address card-not-present fraud (i.e., online, mail, telephone, or lost/stolen card fraud).*

Increase your credit unions financial stability, reputation, and member/customer base by seizing the golden opportunity to get rid of risk through Chip and PIN technology Chip in 2015.

Get the knowledge your credit union needs by registering today for Allied Solutions’ Emerging Payment Technologies & Impact on Data Breaches webinar on Wednesday, March 4, 2015.

Presented by Allied Solutions, LLC and NAFCU Services, this webinar is offered at no cost to the credit union community. *Working with Allied Solutions to establish risk management procedures and get cyber liability protection can help mitigate this risk.

 

Don’t Wait Until 2015! Do The Following Before The End of 2014

This article originally appeared in the December 2014 issue of VantageScore Solutions’ monthly newsletter, The Score. Subscribe here.

Guest post by John Ulzheimer, Nationally Recognized Credit Expert

John Ulzheimer

New Years resolutions are great, but before you start focusing on them, take a look at this list of personal-credit resolutions to fulfill before New Years.

Claim your free credit reports. For over a decade, everyone in this country has had the right to claim his or her credit reports once every twelve months, for free, from each of the three major credit-reporting companies (CRCs) – Equifax, Experian, and TransUnion. Nevertheless, many free credit reports go unclaimed every year. Don’t let yours for 2014 go unclaimed!

Depending on where you live you may be entitled to additional free credit reports because of your state’s law. You can claim your Federally-guaranteed reports at www.AnnualCreditReport.com and state-guaranteed reports at each national credit reporting company’s website: www.Equifax.com, www.Experian.com, and www.TransUnion.com. Remember, the CRCs have no obligation to proactively send you credit reports.  You have to actually ask for them.

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10 Steps to Better Retirement Planning for the New Year

RICHARD W. RAUSSER, CPC
SENIOR VICE PRESIDENT, CLIENT SERVICES

Rich RRich Rausserausser is a Certified Pension Consultant (CPC), a Qualified Pension Administrator (QPA), a Qualified 401(k) Administrator (QKA), and a member of the American Society of Pension Professionals and Actuaries (ASPPA). He holds an M.B.A. in Finance from Fairleigh Dickinson University and a B.A. in Economics and Business Administration from Ursinus College. 

Pentegra Retirement Services is the NAFCU Services Preferred Partner for Qualified Retirement Plans for Credit Union Employees. http://www.nafcu.org/pentegra/

The start of every New Year brings the promise of new beginnings; a time to think about setting goals and resolving to do new things, particularly when it comes to finances.

It is important to take a few minutes this month to think about the state of your retirement portfolio and to commit to an annual self-assessment.  This should be more than ‘I will spend less’ in 2015. One of your resolutions should be to find better ways to manage your finances and invest your money.

I encourage everyone to jump-start their efforts with this checklist:

1. Increase Plan Contributions:  Are you contributing as much as you can afford to your retirement plan? The more money you put into your plan now, the bigger your potential retirement nest egg. Adding as little as five or ten extra dollars per paycheck could make a big difference over the long term.

2. Make Catch-up Contributions: Your plan may allow you to make “catch-up” contributions over and above the regular contribution limit if you are age 50 or older. If possible, take advantage of the opportunity to give your retirement savings a boost.

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Defining Your Customer Experience Leads to Loyalty

Originally Posted by David Peterson on Wed., Oct 15, 2014 @ 10:08 am on the https://q2ebanking.com/

Let’s face it, defining a superior Member experience is a tricky prospect. Everyone knows what “Member” means. The confusion arises from the word “experience.” What does that word mean in the context of providing financial services? Is it 24-hour support? Does it mean products work as advertised and your account holders are happy – or just not complaining? What exactly constitutes an “experience”?

A few years ago, Harley Manning at Forrester created a definition of “Customer [Member] Experience.” He noted an experience must come from the perspective of the member and have three components: 1) be useful (deliver value), 2) be usable (make it easy to find and engage with the value), and 3) be enjoyable (emotionally engaging).

This is a pretty good definition; however, I would summarize superior member experience this way: Superior Member experience occurs when a company or an institution consistently exceeds Member expectations, leaving them with a feeling of delight.

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